Cancellation Policy
Your time is valuable and so is ours. Missed appointments and late cancellations mean other patients miss out and make running our small business difficult.
With this in mind, we kindly ask for the following:
- If you need to reschedule or cancel please do so as soon as possible as this ensures we are able to offer your appointment to another patient.
- At a minimum, we request 48 hours’ notice to cancel or reschedule an appointment. After this, should an appointment be canceled or you do not attend the scheduled appointment, you may be charged $50 to your credit card on file.
- We understand unexpected illnesses or other events can happen. If this is the case, please contact as soon as possible so we can help you rebook.
- If you are charged a cancellation or no-show fee and you decide you would like to proceed with orthodontic treatment with us in the future, we will gladly credit this against your orthodontic fees.
If you have any questions regarding our cancellation policy, please do not hesitate to contact us.
